Frequently Asked Questions

How do you calculate postage?

For online sales, postage Australia wide is calculated at a flat rate of A$18 for one item and A$6 for each additional item. Larger ceramic orders placed directly with the studio are sent via courier and charged to the client once a courier's quote is established.

Can I collect my pottery purchases from your studio?

Please select Brunswick Collection at the checkout and I will be in touch to arrange a time for you to collect your pieces. Collection times are available 10-4 Monday to Friday. Direct orders can also be collected by appointment.

Do you accept returns?

It is my sincere wish that all customers are happy with their purchases. I understand that, on occasion, expectations may not be met when purchasing items online. Should this be the case, I ask that you live with your purchase for a couple of days to allow the piece time. I do this myself, prior to assessing pieces newly unpacked from the kiln.

If you are not completely satisfied with the piece, I offer a full refund on it’s safe return, within ten business days of purchase. An email stating your intention and order number is required prior to postage. Items must be returned undamaged. Refunds will not include return shipping costs unless the item is faulty or processed in error from our end.

A full refund is provided if work arrives broken with no requirement to return the item.

Do you post internationally?

No. Given the current global situation and our overwhelmed postal service, I am not currently posting individual orders overseas.

May I pre-order directly from you?

Yes. Discount pricing is available for orders of 6 or more of one item. My ability to meet orders depends on current workload but I can give you a sense of time frame once contact has been made. Please be aware nothing happens quickly when it comes to ceramics made by hand. Send an inquiry via the commissions page to receive a direct ordering catalogue.

Do you wholesale your pottery to retail outlets, galleries or cafes?

No, I am not currently wholesaling my wares.

Do you have studio sales?

Yes. Subscribe to me email list here to be notified about sales and events and/or follow me on Instagram and Facebook

Do you teach pottery?

Yes. For updates on workshops, pottery intensives and private mentoring, please add you name to my subscriber list or send an email inquiry.

Is your pottery food safe?

Yes. The high fired stoneware clay body is vitrified meaning these pieces are non porous and regular testing has shown the glazes do not leach. There is no food safe certificate for handmade pottery but my family and I have eaten from my dishes with confidence for over twenty years.

How do you test your pottery?

I test my standard pottery ware on a regular basis. When new work is developed, ceramics pieces are put through their paces in several ways, recommended by ceramic educators. The wares are tested for leaching; thermal shock; microwave safety and porosity; and the ability to withstand alkaline dish washing detergents. These tests take place in a home environment rather than a laboratory given the non-commercial nature of production.

What can you tell me about your matt glazes?

The matt appearance of a glaze is the result of tiny pinholes in the glazed surface. These tiny holes tend to 'colour' with use, particularly from the tannins in tea and coffee. I like this change as it represents the aging of the piece and the patina of a life of use. The colouring of the used surface can, however, be lessened with an overnight soak and scrub with vinegar.

Can you fix my broken pot?

There is a Japanese saying that everything that has a shape, breaks. Clay is a temperamental beast and while every effort is made to make work as durable and strong as possible, with regular testing (see above), the fact that each ceramic piece is uniquely made by hand from an organic material means there will be variations in their inherent strength. Quality, functionality and longevity are of the utmost importance in the creation of my pottery however I cannot guarantee cracks, chips and breakages will not occur.

I do not offer a repair service myself but there are people skilled in ceramic repair and the Japanese craft of Kintsugi. There are also ceramic glues on the market and a plethora of online advice if you are keen to give it a go yourself.